Terms of Service

Plans and usage rates

Every plan: 200 successful jobs per calendar day (listings and photos combined). Listings and photo generates have separate monthly quotas. Failed attempts are not counted.

The service

Rizone Describe is an AI tool that writes product titles, descriptions, feature bullets, and tags for online listings (Shopify, Etsy, eBay, and similar). It is operated by Rizone Ltd. Plans are sold on this product page. Checkout is handled by the payment processor shown at purchase (WarriorPlus, LemonSqueezy, Stripe, PayPal, or another processor we enable). Using the app or buying a plan means you agree to these terms.

These terms apply only to Rizone Describe. Other Rizone products have their own terms.

How usage is counted

A generation is one successful listing (one single generate, one bulk CSV row, or one photo generate). Failed or retried attempts that do not produce a listing are not billed against your quota.

• Enterprise is the top paid plan (1,000 listings and 500 photo generates per month while subscribed). It is not infinite throughput. After 200 successful jobs in a calendar day (listings and photos combined), you wait until the next day.
• Paid plans only apply while the subscription is active. Cancel, failed renewal, refund, or dispute returns the account to the Free plan.
• If you change plan mid-cycle, unused listings and photo generates from the current month stay on the account. They count against the new plan's monthly quota. A renewal of the same plan starts a new monthly allowance.
• Paid plans may buy a +100 listing top-up. Unused monthly listings and photos do not roll over.
• Bulk upload processes up to 25 products per batch.
• Photos use a separate monthly photo quota. A photo attached on Single generate counts as a photo generate.
• Studio white-background photos are optional and off by default. They are only built when you tick the box, on Pro, Enterprise, and Free. Starter does not include extras, history, or studio photos.
• When the generator is busy, Pro and Enterprise skip the wait ahead of Free and Starter. Enterprise is ahead of Pro. This is a speed upgrade, not extra monthly listings.

Your remaining balance

After you sign in to the app, it shows how many listings and photo generates you have left this month. Limits may be updated; this page is the public record of current rates.

Acceptable use

You must only generate listings for products you are entitled to sell. Do not use the service for spam, fraud, illegal goods, or to overload the system (automated scraping, sharing one paid login, or bypassing limits). We may suspend accounts that abuse fair use.

AI output

Listings are machine-generated drafts. You are responsible for checking facts, claims, trademarks, and marketplace rules before you publish. We do not guarantee sales, rank, or that a store will accept the copy.

Prices and plan changes

Subscription prices, quotas, and features may change when we need them to — for example if AI or hosting costs change. The amount you pay for a given billing period is the amount shown at checkout for that period. A price or quota change applies from the next renewal, or from a date we state on this page. We keep this page updated as the public record of current rates.

Continuing to use the service after a posted change means you accept the new rates. If you do not accept a change, cancel before the next charge. We will not change the amount already collected for a period you have paid.

Billing, cancellation, refunds

Recurring fees are charged by the checkout provider you used (WarriorPlus, LemonSqueezy, Stripe, PayPal, or another processor shown at purchase). Cancel from the receipt or customer portal that processor sends you — that stops future billing. Refund requests go to support@rizone.uk; we handle them in line with the processor's rules and UK law.

Availability and support

We do not guarantee 100% uptime or uninterrupted access. Maintenance, third-party AI outages, and other faults can interrupt the service. If you hit a bug or a problem, email support@rizone.uk and we will work to fix it. That support does not, by itself, entitle you to a refund except where UK law or the payment processor's rules require one.

Liability

The service is provided as-is. To the extent UK law allows, Rizone Ltd is not liable for lost profits, marketplace penalties, or downtime. Nothing in these terms limits liability for death, personal injury, or fraud.